Tony Boobier from HSBC | AI Tech North Summit 2020
Tony Boobier, ex-IBM worldwide executive and international author, will discuss the impact of Advanced Analytics and AI on Financial Services, specifically the retail banking, investment, and insurance sectors. He will consider the effects of fintech including blockchain, the challenges of Open Banking, and the issues involved in managing the essential transition of the Financial Services sector towards the ‘New Normal’. This presentation, which is mainly aimed at business users, strategists, and those with limited technical knowledge, will focus on the three key pillars of customer service excellence, optimising operational efficiency, and reducing operational risk. In addition, it will reflect on what strategies need to be adopted at an individual level, including the need for new personal competencies to allow practitioners not only to survive but to excel in this new era of working.